Mississippi Deer Management Assistance Program Cooperators’ Satisfaction with and Attitudes toward Program Success and Service Quality
We used a self-administered mail questionnaire to investigate Deer Management Assistance Program (DMAP) cooperators' understanding of and satisfaction with this program to identify possible improvements in the quality of educational and technical assistance. Since statewide program inception in 1983, no effort had been made to evaluate the program from a customer's perspective prior to our study. We sent questionnaires to 618 DMAP cooperators immediately after the close of the 2004-05 deer hunting season in Mississippi. We received 391 useable questionnaires. When non-deliverables (N = 57...
